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3 Feb 2016

Full-Time Big Data Cloud Support Engineer

Amazon Web Services – Posted by jomiller Dallas, Texas, United States

Job Description

Big Data Cloud Support Engineer(Designed for 3+ years of experience)Position located in Dallas TX, Herndon VA, Seattle WA

Job Description

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.  AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.  We are seeking DevOps Support Engineers with an affinity for big-data tools.

 

Every day will bring new and exciting challenges on the job while you:

  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
  • Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Write tutorials, how-to videos, and other technical articles for the customer community
  • Work on critical, highly complex customer problems that may span multiple AWS services

Qualifications

  • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
  • 3+ years of experience in a technical position

 

Preferred Qualifications

  • Strong Linux system administrator skills
  • Excellent knowledge of Hadoop architecture and administration and support
  • Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive,
  • Python, and shell scripting; experience with Chef a plus.
  • Expert understanding of ETL principles and how to apply them within Hadoop
  • Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
  • Experienced with Linux system monitoring and analysis
  • Good understanding of distributed computing environments
  • Technology-related Bachelor’s degree or equivalent work experience
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technology
  • Networking (DNS, TCP/IP)
  • Databases (MySQL, Oracle, MSSQL)
  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Prior working experience with AWS – any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network monitoring / troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications

How to Apply

If you are interested in applying for this role, please send me (Jonathan Miller) an email and your updated resume to jonatmi@amazon.com. I can also be reached at 469-587-6585.

Job Categories: Big Data Jobs. Job Types: Full-Time.

Job expires in 360 days.

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