Full-Time Application Services Cloud Support Engineer
Application Services Cloud Support Engineer (Designed for 3+ years of experience) – Position located in Dallas TX, Herndon VA, Seattle WA
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. This role supports our services that focus on application services including API Gateway, CloudSearch, IoT, Lambda, Simple Workflow, and SQS. Developers are doing amazing things with these services and we love helping them succeed. Support engineers may field general guidance questions from customers such as setting up a test API to helping them scale their application and optimize performance to support customers on a global scale or troubleshooting complex multi-tier applications running on AWS. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in development and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
Why AWS Support?
Flexible schedule: Salaried role with flexible start time between 7-11am.
Follow-the-sun model with support sites in 6 locations globally: No after hours on-call or mandated overtime in this role.
Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
Career development within AWS Support: We promote advancement opportunities including senior support engineer, tier 2.5 / SME, team lead, and technical account manager – 5 support engineers have been promoted to manager within the last 2 years in Seattle alone.
Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.
Experience with web-based applications and HTTP
Knowledge of client/server and distributed systems / Cloud architecture patterns
Experience scripting or developing in at least one of the following languages:
– Powershell / Bash
– .NET (C#)
– iOS (Objective-C / Swift)
Experience with troubleshooting code
Experience developing against and working with REST API based services
Knowledge of Linux or Windows system administration
Excellent oral and written communication skills
Customer service experience / strong customer focus
Strong multi-tasking skills
Strong analysis and troubleshooting skills and experience
Self-starter who is excited about learning new technologies on a daily basis
Open to working 1 weekend day as part of an offset 5 day week (Sun-Thur or Tues-Sat)
· Prior working experience with API Gateway, CloudSearch, EC2, Lambda, IoT, Simple Workflow, SQS, SNS
· Knowledge of application optimization (i.e. parallel computing concepts)
· Exposure to Mobile application development (iOS / Android)
· Messaging and Queueing experience
· Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
· Exposure to security concepts / best practices
· Expertise with iperf, MTR, traceroute, dig
· Experience with search engines (solr / lucene)
· Experience managing full application stacks from the OS up through custom applications
How to ApplyIf you are interested in applying for this role, please send me (Jonathan Miller) an email and your updated resume to firstname.lastname@example.org. I can also be reached at 469-587-6585.
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